Residential services are built on trust.

Home Watch professionals, concierge providers, senior lifestyle specialists, cleaners, pet care professionals, babysitters, estate managers, and others working in this industry are invited into people's homes, trusted with their belongings, and sometimes entrusted with the care of the people and pets who matter most to them. That's a tremendous responsibility, and for an industry built on trust, there has never been a consistent way to prepare people for that responsibility.

Most professionals learn by doing—gaining experience on the job, developing their own systems, and figuring out what works along the way. That experience matters, but when everyone learns differently, everyone eventually does the job a little differently without a benchmark.

Resident Services Institute was created to change that.

We believe experience should be supported by practical education, professional standards, and real-world training that teaches people not only what to do, but how to do it professionally and consistently.

For professionals, that means greater knowledge, confidence, and credibility. For homeowners, it means greater confidence in the people they trust with their homes, families, and daily lives, and for the residential services industry, it means something that has been missing for a long time: a professional standard.